Reference

How We Handle Your Account Information

We collect and protect the data you share when you open an account, deposit via bKash, Nagad or Rocket, and play across our lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account registration dataMobile wallet transaction recordsSession and device informationSupport ticket historyWithdrawal verification documents
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uk9 How We Handle Your Account Information
DATA PROTECTION

How We Keep Your Information Secure

We encrypt payment data in transit and at rest, restrict internal access to customer information on a need-to-know basis, and run regular security audits to identify vulnerabilities. Session tokens expire after inactivity to prevent unauthorized account access. Withdrawal verification requires document upload and manual review before funds leave our system, reducing fraud risk and protecting your wallet balance.

Encryption Standards

Every deposit and withdrawal request travels over SSL, and sensitive fields—wallet PINs, passwords, identity documents—are encrypted in our database so even internal staff cannot read them in plain text without proper authorization and audit logging.

Cookie Usage

We use session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to understand which games and pages get the most traffic.

Third-Party Sharing

Payment processors receive only the transaction amount and your wallet identifier to complete bKash, Nagad or Rocket transfers. Game providers see a session token but not your name or contact details.

Data Retention

Active accounts retain full transaction and session history. If you close your account, we keep financial records for the period required by law and delete marketing data immediately. You can request early deletion of non-regulated data by contacting support.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review, update or delete the information we hold, our support channels are open every day. Live chat is the fastest route for account data requests. Email works for detailed queries that need a written reply. Each channel connects you to the same support desk so your request gets logged and tracked no matter which one you choose.

Team online

Live Chat

Open the chat widget in the lobby footer or account menu. Tell the agent you need to review or change your privacy settings and they'll guide you through verification and next steps in real time.

Email Support

Send your data request to the email address listed in the contact footer. Include your registered mobile number and a brief description of what you need—data export, correction or deletion—and we'll reply within two business days.

Account Dashboard

Log in and visit the profile section to update your email, mobile number and marketing preferences. For deeper requests like full data export or account closure, reach out via chat or email so we can verify your identity first.

Privacy Policy Questions

We collect your mobile number, email address, date of birth and the wallet details you provide for bKash, Nagad or Rocket deposits. Session data like IP address and device type are logged automatically to secure your account and detect unusual login patterns.

Yes. Contact live chat or email support and request a data export. After verifying your identity we'll send a file containing your registration details, transaction history, support tickets and session logs within a few business days.

Session cookies keep you logged in while you browse the lobby. Preference cookies remember your language and layout settings. Analytics cookies track page views and game opens so we can improve navigation. You can block analytics cookies in your browser without breaking core functions.

Payment processors receive your wallet identifier and transaction amount to complete bKash, Nagad or Rocket transfers. Game studios see a session token but no personal details. We do not sell or share your email, mobile number or name with marketing partners.

Active accounts retain full history. If you close your account we keep transaction records for the period required by financial regulations and delete marketing data immediately. You can request early deletion of non-regulated information by contacting support.

Open live chat or send an email requesting account closure. We'll verify your identity, process any pending withdrawals, then close the account and delete non-regulated data. Transaction records remain on file for the legally required retention period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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